Your Rights as a Consumer When Moving Within Illinois

When moving, you and New City Moving, both have rights. It is important that you understand these rights so that you know what you are entitled to and what you are not entitled to.

The following are the rights and responsibilities between you and New City Moving :

#1 If you are presented with a document that is partially complete, you should ensure that the document is as complete as it is going to be before signing. The document should contain shipping information and other charges for services rendered

#2 You may request that your pick up and delivery be guaranteed.

#3 Your mover does have a responsibility regarding lost and damaged items. You will have the choice between valuation and actual insurance, in which your Chicago Moving Company should explain the difference.

#4 You can request that your items are reweighed if you believe that there has been an error made at any point. Or if you are making a local move you will be billed by the hours taken to complete the move.

#5 Complaint information can be retrieved from the Illinois Commerce Commissions website located at www.icc.illinois.gov/

#6 When comparing each moving company in Chicago that you are interested in, make sure you do not disclose any information about other movers to the companies you are inquiring with. This could compromise the accuracy of estimates and cost more in the long run.

By knowing your rights and responsibilities and the rights and responsibilities of the mover, you can ensure that your moving experience is one that runs as smooth as possible.

Please feel free to checkout the “Household moves in Illinois, a Consumer Guide” located at our website at http://www.newcitymoving.com/illinois-consumer-guide.php

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